BRAND & STRATEGY CONSULTATION TERMS & CONDITIONS
Last updated: September 2026
These Terms & Conditions apply to all one-on-one Brand & Strategy Consultation services provided by Brooke Abel trading as Montempe (“Montempe”, “we”, “us” or “Service Provider”).
By requesting, booking or paying for a Brand & Strategy Consultation, you (“Client”, “you” or “your”) acknowledge that you have read, understood and agreed to these Terms & Conditions.
These Terms & Conditions form part of the agreement between Montempe and the Client in relation to the Brand & Strategy Consultation identified on the relevant invoice.
If you do not agree to these Terms & Conditions, you should not proceed with payment or engage Montempe for the service.
1. THE SERVICE
Montempe provides one-on-one Brand & Strategy Consultations designed to provide professional marketing, branding, creative and strategic guidance based on the Client’s individual business, brand, objectives, circumstances and information provided to Montempe.
A Brand & Strategy Consultation may include discussion and guidance relating to areas such as:
brand positioning
brand strategy
marketing strategy
content strategy
social media
copywriting
messaging
audience positioning
offers and services
customer experience
business and brand development
creative direction
marketing campaigns
digital presence
website and brand communication
general marketing and business strategy.
The specific subject matter of each Consultation will be determined according to the Client’s needs and the scope communicated prior to or during the Consultation.
The above areas are examples only and do not constitute a guarantee that any particular topic, deliverable, strategy or outcome will be covered during a Consultation.
2. CONSULTATION FORMAT AND DURATION
Each Brand & Strategy Consultation is provided as a one-on-one session of the duration specified on the Client’s invoice.
Unless otherwise agreed in writing, Consultations are conducted remotely using Zoom or another mutually agreed online communication platform.
The Consultation is intended to provide focused strategic discussion and professional guidance during the agreed session time.
The Consultation does not include ongoing mentoring, unlimited messaging, implementation services, content creation, copywriting, design, research, strategy documents or other deliverables unless these have been expressly agreed to in writing and identified on the relevant invoice.
Any additional services requested by the Client outside the agreed scope may be quoted separately by Montempe.
3. PAYMENT
The applicable Consultation fee will be stated on the Client’s invoice.
Payment must be received in full before the Consultation is confirmed, unless otherwise agreed in writing.
Payment of the invoice constitutes the Client’s acceptance of these Terms & Conditions.
The Client is responsible for ensuring that payment is made by the due date specified on the invoice.
All prices are stated in Australian dollars unless otherwise specified.
Any transaction fees, currency conversion fees, international payment fees or other charges imposed by the Client’s bank or payment provider are the Client’s responsibility.
4. ACCEPTANCE OF THESE TERMS
The Client acknowledges that these Terms & Conditions have been made available to them before or at the time of engaging Montempe.
The Client accepts these Terms & Conditions by making payment for the Consultation.
The invoice issued to the Client, together with these Terms & Conditions and any written confirmation regarding the scope of the Consultation, forms the agreement between Montempe and the Client.
If there is any inconsistency between these Terms & Conditions and a specific written agreement or written variation expressly agreed between Montempe and the Client, the specific written agreement or variation will apply to the extent of that inconsistency.
5. CANCELLATION AND RESCHEDULING
Once payment has been received and a Consultation has been scheduled, the Client may request to reschedule the Consultation by providing at least 48 hours’ notice.
Montempe will make reasonable efforts to accommodate a rescheduled Consultation, subject to availability.
Where a Client provides less than 48 hours’ notice, fails to attend, or is unavailable at the agreed time, Montempe reserves the right to treat the Consultation as completed and no further session will be owed.
A Client who is more than 15 minutes late to a scheduled Consultation may have the remaining session time reduced accordingly. Montempe is not required to extend the Consultation beyond the originally scheduled end time.
Where a Client does not attend the Consultation and has not provided the required notice, the session may be forfeited.
Montempe may exercise reasonable discretion where a Client is unable to attend due to illness, emergency or another serious circumstance. Any such discretion will be considered on a case-by-case basis and does not create an ongoing obligation to waive the cancellation requirements.
Nothing in this section limits any rights the Client may have under applicable Australian Consumer Law.
6. MONTEMPE CANCELLATIONS AND RESCHEDULING
Montempe reserves the right to reschedule a Consultation where reasonably necessary due to illness, emergency, technical difficulties, unforeseen circumstances or circumstances outside Montempe’s reasonable control.
Where Montempe needs to reschedule a Consultation, reasonable efforts will be made to provide an alternative time.
If Montempe is unable to provide the Consultation within a reasonable time or otherwise cannot provide the service as agreed, the Client will be entitled to any remedy available under applicable law.
7. NATURE OF THE CONSULTATION
The Client acknowledges that a Brand & Strategy Consultation is a professional marketing and strategic service based on the information available to Montempe at the time of the Consultation.
Montempe provides professional opinions, observations, recommendations, strategic direction, creative thinking and general business and marketing guidance based on its professional experience and expertise.
The Client acknowledges that strategic advice necessarily involves professional judgement and that different strategies may produce different results depending on market conditions, industry, audience behaviour, competition, execution, timing and numerous other factors outside Montempe’s control.
The Consultation is not intended to provide a definitive prediction of future business performance.
8. NO GUARANTEE OF RESULTS
Montempe does not guarantee any specific business, financial, marketing, branding or commercial outcome as a result of a Brand & Strategy Consultation.
In particular, Montempe does not guarantee:
increased revenue
increased sales
increased profits
increased customers or clients
increased followers or audience growth
increased engagement
increased website traffic
increased enquiries
increased conversion rates
increased brand awareness
successful marketing campaigns
successful launches
media coverage
business growth
particular business opportunities
investment or funding
employment or commercial opportunities
any other specific result.
Any examples, opinions, projections, suggestions or strategic recommendations discussed during a Consultation are provided for guidance and do not constitute a promise, warranty or guarantee of future results.
Words or expressions used conversationally during a Consultation, including terms such as “will”, “should”, “could”, “promise” or similar language, are not intended to constitute a guarantee of a particular commercial outcome.
9. CLIENT RESPONSIBILITY
The Client acknowledges that they remain responsible for their own business, brand, marketing activities, decisions and implementation.
Montempe provides guidance and recommendations; the Client remains responsible for determining whether and how to implement that guidance.
The Client is responsible for:
assessing the suitability of recommendations for their business
obtaining any professional advice required for their particular circumstances
verifying information relevant to their business
implementing strategies and recommendations
ensuring their business activities comply with applicable laws
ensuring their advertising and marketing claims are accurate
obtaining appropriate permissions, licences or approvals where required
making all final commercial, financial, legal and operational decisions.
Montempe is not responsible for the Client’s implementation of any recommendation or for decisions made by the Client following a Consultation.
10. PROFESSIONAL ADVICE EXCLUSIONS
The Brand & Strategy Consultation is a marketing, branding and strategic service.
It does not constitute legal, accounting, taxation, financial, investment, medical, psychological, therapeutic or other regulated professional advice.
Where a matter falls outside Montempe’s professional expertise, the Client is responsible for obtaining advice from an appropriately qualified professional.
Nothing discussed during a Consultation should be relied upon as a substitute for specialist professional advice where such advice is required.
11. INFORMATION PROVIDED BY THE CLIENT
Montempe relies on information supplied by the Client when preparing for and conducting a Consultation.
The Client is responsible for ensuring that information provided to Montempe is accurate, current and complete to the best of their knowledge.
Montempe is not responsible for consequences arising from inaccurate, incomplete, outdated or misleading information supplied by the Client.
Where the Client provides information relating to third parties, the Client confirms that they have the appropriate authority to provide that information to Montempe.
12. INTELLECTUAL PROPERTY
All intellectual property owned or developed by Montempe independently of the Client’s engagement remains the sole property of Montempe.
This includes, without limitation:
methodologies
frameworks
strategic processes
business models
templates
systems
worksheets
resources
concepts
proprietary approaches
written materials
educational materials
presentations
documents
know-how
tools
processes
original content
other intellectual property developed by Montempe.
Nothing in these Terms transfers ownership of Montempe’s pre-existing intellectual property to the Client.
Where Montempe provides the Client with materials, frameworks, templates or other intellectual property for use in connection with their business, the Client is granted a non-exclusive, non-transferable licence to use those materials for their own business purposes.
The Client must not, without Montempe’s prior written consent:
reproduce Montempe’s proprietary materials for commercial distribution
sell or licence Montempe’s materials to another person
publish Montempe’s proprietary materials as their own
teach or train others using Montempe’s proprietary frameworks or materials
distribute Montempe’s materials outside their business
commercially exploit Montempe’s proprietary materials
substantially reproduce or adapt Montempe’s proprietary frameworks, systems or methodologies for the purpose of creating a competing service.
The Client retains ownership of intellectual property that they provide to Montempe.
Nothing in these Terms prevents the Client from using the strategic advice, recommendations and ideas specifically provided to them during their Consultation for their own business.
13. RECORDING OF CONSULTATIONS
The Client must not record, reproduce, livestream, distribute, publish or otherwise capture a Brand & Strategy Consultation without Montempe’s prior written consent.
Montempe may refuse any request to record a Consultation.
Where recording is expressly approved by Montempe, the recording is provided for the Client’s own business reference only and must not be distributed, sold, published, reproduced or shared with third parties without Montempe’s prior written consent.
14. CONFIDENTIALITY
Both Montempe and the Client agree to keep confidential information disclosed by the other party in connection with the Consultation confidential.
Confidential information includes non-public business information, commercial information, strategic information, personal information, financial information, intellectual property, trade secrets, business plans, customer information and other information that a reasonable person would understand to be confidential.
Confidential information must not be disclosed to a third party except:
with the express written consent of the party who provided it
where disclosure is required by law
where disclosure is reasonably necessary to obtain professional advice, provided the recipient is subject to appropriate confidentiality obligations
where the information is already publicly available through no breach of these Terms.
Confidentiality obligations continue after the Consultation has concluded.
15. THIRD-PARTY SERVICES AND TECHNOLOGY
Montempe may use third-party platforms, software and technology in providing the Consultation, including video conferencing, communication, scheduling, payment, document and other business platforms.
Montempe is not responsible for outages, interruptions, technical failures, security incidents or changes to third-party platforms that are outside Montempe’s reasonable control.
The Client is responsible for ensuring they have suitable internet access, equipment and technology to participate in an online Consultation.
Where a technical issue prevents the Consultation from being reasonably completed, Montempe will make reasonable efforts to reschedule or otherwise resolve the issue.
16. ARTIFICIAL INTELLIGENCE AND SOFTWARE
Montempe may use industry-standard software, automation tools and artificial intelligence technologies to assist with research, ideation, analysis, drafting or strategic development where appropriate.
Any use of such technology is subject to Montempe’s professional judgement and review.
Montempe remains responsible for the professional service it provides and will exercise reasonable care in reviewing material generated or assisted by technology before providing it to the Client.
17. PRIVACY AND PERSONAL INFORMATION
Montempe may collect and use personal information reasonably necessary to provide the Consultation, communicate with the Client, process payment, maintain business records and administer the Client relationship.
Personal information will be handled in accordance with Montempe’s Privacy Policy, where applicable.
The Client should not provide Montempe with sensitive personal information or information belonging to another person unless it is reasonably necessary for the Consultation and the Client has the appropriate authority to provide it.
18. CLIENT CONTENT AND THIRD-PARTY MATERIAL
The Client is responsible for ensuring that any images, text, documents, trademarks, intellectual property, customer information or other materials supplied to Montempe may lawfully be used for the purposes of the Consultation.
The Client warrants that they have the necessary rights, permissions and authority to provide such materials.
Montempe is not responsible for infringement or other claims arising from materials supplied by the Client.
19. LIABILITY
To the maximum extent permitted by law, Montempe will not be responsible for indirect, incidental, special or consequential loss arising from the Client’s use or implementation of information, recommendations or guidance provided during a Consultation.
This includes, to the extent permitted by law, loss of income, revenue, profits, customers, business opportunities, goodwill, anticipated savings or other commercial benefit.
The Client acknowledges that strategic recommendations are made based on information available at the time and that implementation and commercial outcomes remain outside Montempe’s control.
Where liability can lawfully be limited, Montempe’s liability arising directly from the Consultation will be limited to the amount paid by the Client for the Consultation or, where applicable and permitted by law, the cost of supplying the relevant service again.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under applicable law.
20. AUSTRALIAN CONSUMER LAW
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to the Client under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, where those rights or remedies cannot lawfully be excluded, restricted or modified.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
For major failures with the service, you are entitled:
to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the service.
These rights operate independently of any additional terms or policies published by Montempe.
21. INDEMNITY
To the extent permitted by law, the Client agrees to indemnify Montempe against losses, claims, liabilities, costs or expenses arising from:
the Client’s breach of these Terms;
the Client’s unlawful use of materials or information;
materials supplied by the Client that infringe the rights of a third party;
the Client’s implementation of strategies or recommendations where the loss arises from the Client’s actions rather than from a failure by Montempe to provide the agreed service with due care and skill.
This clause does not apply to the extent that the relevant loss was caused by Montempe’s own negligence, breach of these Terms or breach of a non-excludable legal obligation.
22. NO PARTNERSHIP OR AGENCY
Nothing in these Terms creates or constitutes a partnership, joint venture, employment relationship, agency relationship or fiduciary relationship between Montempe and the Client.
The Client remains an independent business or individual and is responsible for their own business activities, employees, contractors, customers, suppliers and professional relationships.
Montempe has no authority to enter into contracts, incur liabilities or make commitments on behalf of the Client unless expressly authorised in writing.
23. THIRD PARTIES
Montempe is not responsible for the actions, omissions, decisions or conduct of the Client’s employees, contractors, customers, suppliers, agencies, business partners or other third parties.
The Client remains responsible for managing relationships with third parties connected to their business.
24. FORCE MAJEURE
Montempe will not be liable for delay or failure to perform the Consultation where the delay or failure is caused by circumstances outside Montempe’s reasonable control.
This may include, without limitation:
natural disasters
severe weather
government restrictions
widespread illness
internet or telecommunications outages
technology failures
power outages
emergencies
industrial disputes
acts of government
or other circumstances that could not reasonably have been prevented or anticipated.
Where such circumstances occur, Montempe will make reasonable efforts to communicate with the Client and reschedule or otherwise provide the affected service.
25. TERMINATION
Montempe may terminate the engagement where the Client materially breaches these Terms, engages in unlawful or abusive conduct, or behaves in a manner that makes it unreasonable for Montempe to continue providing the service.
Where appropriate, Montempe will provide reasonable notice of termination.
Where termination occurs because of a Client breach, Montempe may retain payment for services already provided, subject to any rights the Client has under applicable law.
Where Montempe terminates the engagement for reasons unrelated to a Client breach and is unable to provide the paid service, the Client will be entitled to any refund or other remedy required under applicable law.
26. COMMUNICATION
Unless otherwise agreed in writing, communication relating to the Consultation will take place via email and the communication method used to conduct the Consultation.
Montempe is not required to respond through personal social media accounts, text messages, WhatsApp, Instagram or other communication channels unless expressly agreed in writing.
A Consultation does not include ongoing access to Montempe outside the agreed session.
Any additional communication or services outside the agreed scope may be subject to a separate fee or arrangement.
27. CHANGES TO THESE TERMS
Montempe may update these Terms & Conditions from time to time.
The version of the Terms & Conditions that applies to a Client will be the version available at the time the Client accepts the Terms by making payment, unless a later change is required by law.
Any material change to the Terms will not retrospectively alter an agreement that has already been entered into, unless required by law or otherwise agreed with the Client.
28. ENTIRE AGREEMENT
These Terms & Conditions, together with the relevant invoice and any written terms specifically agreed between Montempe and the Client, constitute the agreement between the parties in relation to the Brand & Strategy Consultation.
They supersede previous discussions, representations or understandings relating to the same Consultation, except where expressly incorporated into the agreement.
The Client acknowledges that they have not relied on any representation or promise regarding a guaranteed outcome that is not expressly contained in the agreed service description or these Terms & Conditions.
29. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to operate to the fullest extent permitted by law.
30. GOVERNING LAW
These Terms & Conditions are governed by the laws of Victoria, Australia.
The parties submit to the jurisdiction of the courts and tribunals of Victoria, Australia, except where applicable law provides otherwise.
31. CONTACT
For questions regarding these Terms & Conditions or the Montempe Brand & Strategy Consultation service, the Client may contact:
Brooke Abel trading as Montempe
Email: brooke@montempe.com
Business: Montempe
CLIENT ACCEPTANCE
By paying an invoice for a Montempe Brand & Strategy Consultation, the Client confirms that:
they have been provided with access to these Terms & Conditions;
they have had the opportunity to read and consider these Terms & Conditions before making payment;
they understand the nature and scope of the Consultation;
they understand that Montempe does not guarantee any particular business, financial, marketing or commercial outcome;
they agree to be bound by these Terms & Conditions; and
they acknowledge that payment constitutes acceptance of these Terms & Conditions.
Payment of the relevant invoice constitutes acceptance of these Terms & Conditions.